Frequently Asked Questions
Frequently Asked Questions
What makes Cocan phone cases unique?
Our designs are inspired by all 32 counties of Ireland. Each case blends minimal style with premium quality, making it both a statement of pride and everyday protection.
Which phone models do you support?
We currently offer cases for the most popular iPhone and Samsung models, as well as selected iPad and MacBook cases. More devices will be added based on demand.
Are the cases protective or just stylish?
Both! Cocan cases are printed with durable finishes and made from tough polycarbonate + TPU blends. Our Tough Cases provide extra drop protection, while Snap and Clear Cases keep your phone slim with stylish protection.
What materials are the cases made from?
We use premium polycarbonate and TPU blends for strength, scratch resistance, and grip. All designs are printed with advanced UV technology for vibrant, long-lasting colours.
Do you ship internationally?
Yes! We ship worldwide 🌍. Delivery times vary by region:
• EU: 3–10 business days (Economy) / 1–3 business days (Express)
• USA: 8–14 business days (Economy) / 2–3 business days (Express)
• Oceania: 8–16 business days (Economy) / 3–4 business days (Express)
• Rest of World: 8–14 business days (Economy) / 2–5 business days (Express)
How much is shipping?
Economy shipping starts from €4.00, express from €9.00, depending on region.
👉 Free shipping is available on all orders over €75.
Can I return or exchange my case?
Since every case is custom printed to order, we don’t accept returns for change of mind or incorrect orders.
However, if your item arrives damaged, defective, or does not arrive at all, contact us within 4 weeks of delivery (or estimated delivery date) with clear photo/video evidence. We’ll send a replacement or refund at no extra cost.
What if I entered the wrong address?
Please double-check your shipping details at checkout. If an order is returned due to an incorrect or incomplete address, re-shipping costs will be the customer’s responsibility.
Do Cocan cases come with a warranty?
Yes ✅ Every Cocan product is covered against manufacturing defects:
• Tough & iPad Cases: 12 months
• Snap, Clear & MacBook Cases: 6 months
• Screen Protectors: 30 days
Covered issues include peeling/fading prints or material defects.
Not covered: damage from drops, misuse, normal wear & tear, or delivery handling damage.
Do the cases support wireless charging?
Yes — all Cocan phone cases are wireless charging compatible.
How do I make a warranty or return claim?
Email us at support@cocan.shop with:
• Your order number
• Proof of purchase
• Clear photo or video of the issue
If approved, we’ll arrange a free replacement or refund (up to the original order value).
What about EU consumer rights?
As our products are custom-made, they are exempt from the standard EU right of withdrawal. However, your statutory rights for faulty or misdescribed items remain fully protected under EU law.